Issue
Magenta Pay users are temporarily unable to redeem coins and get coupons.
Date and Time Started (EET)
16 Sep 2026, 15:20 EET
Who is affected
- All users in Greece.
Current status
Ongoing
What customers should do
- No action is required. The service will be back shortly. Customers should wait and try a bit later.
What customers should NOT do
- Do not uninstall the app
- Do not retry multiple times in a short period
- Do not share sensitive information
Money & security reassurance
Customer funds remain safe. No money is lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
16 Sep 2026, 15:34 EET