Issue
Some Magenta Pay users can't complete RF payments or Instant SEPA Transfers. These payments can't be processed.
Date and Time Started (EET)
02 Oct 2026, 13:30 EET
Who is affected
- Users in Germany and Greece
Current status
Ongoing
What customers should do
- No action is required from your side
- Please try again later
What customers should NOT do
- Do not uninstall the app
- Do not retry multiple times in a short period
- Do not share sensitive information
Money & security reassurance
Customer funds remain safe. No money is lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
02 Oct 2026, 16:31 EET