This guide explains how you can update your personal information and submit the required identification documents. If you need to change or correct any details in your profile, follow the steps below.
When You Need to Update Your Personal Information
You may need to update your personal information if your full name, address, ID number, or any other details used to verify your identity have changed.
Prerequisites
- A valid identification document, such as an ID card or passport
- Access to your account
- A scanned copy or clear photo of the required documents
How to Update Your Personal Information
- Log in to your account.
- Go to Profile > Account Details.
- Select Update Personal Information.
- Upload the required identification document.
- Make sure all the information is correct before submitting your request.
- Submit your request and wait for confirmation.
What Happens After Submission
Once submitted, your request will be reviewed by the relevant team. We may contact you if we need any additional information or clearer copies of your supporting documents.
Tips and Best Practices
- Make sure your identification document is valid and clearly readable.
- Enter your details exactly as they appear on your official identification document.
- Avoid uploading blurry, cropped, or incomplete images of your documents.
- If you need to update more than one piece of information, submit all relevant supporting documents together.
Need Help?
If you’re unable to complete the update of your personal information or if your request has been declined, please contact Customer Support via the yzy bot.